Our Brand and Skincare
are our IUM Paris products certified organic? ARE THEY VEGAN AND CRUELTY FREE?
IUM Paris is one of the few brands whose formulas are certified organic by ECOCERT GREENFLIFE (Cosmos Organic standard), an independent certification and control organization, approved by the Ministry of Industry and recognized worldwide.
All IUM PARIS skin care products are certified organic.
All our products are 100% vegan.
All IUM PARIS products are Cruelty Free.
None of them, nor any of their ingredients have been tested on animals. This commitment is very important to us, right from the conception of our formulas.
For more information, please consult the following page
All IUM PARIS skin care products are certified organic.
All our products are 100% vegan.
All IUM PARIS products are Cruelty Free.
None of them, nor any of their ingredients have been tested on animals. This commitment is very important to us, right from the conception of our formulas.
For more information, please consult the following page
Where are our products made? Are they RECYCLABLE?
All IUM PARIS skincare products are made in France.
All IUM PARIS skincare products are recyclable:
- For cardboard boxes: you can sort them with cardboard and plastic. The packaging comes from eco-managed forests and the inks are vegetable-based.
- For glass bottles: you can unscrew the pump from the product and recycle the glass.
- For plastic packaging: we prefer recyclable PET plastic, authorized by the Ecocert organic label, which you can recycle along with cardboard and plastic.
All IUM Paris skincare products are on sale on our websiteon our Amazon storeon the Humasana boutiqueas well as in a selection of authorized sales outlets.
All IUM PARIS skincare products are recyclable:
- For cardboard boxes: you can sort them with cardboard and plastic. The packaging comes from eco-managed forests and the inks are vegetable-based.
- For glass bottles: you can unscrew the pump from the product and recycle the glass.
- For plastic packaging: we prefer recyclable PET plastic, authorized by the Ecocert organic label, which you can recycle along with cardboard and plastic.
All IUM Paris skincare products are on sale on our websiteon our Amazon storeon the Humasana boutiqueas well as in a selection of authorized sales outlets.
My Account
How do I register?
Registration is easy.
Go to our registration page to join the IUM PARIS community and get exclusive information and promotions on our new treatments.
To make sure you don't miss out on any of our exclusive offers and promotions, you will automatically be added to our VIP list as soon as you register to the IUM PARIS community.
You can unsubscribe from our exclusive emails simply by unsubscribing from the link in our newsletters.
Go to our registration page to join the IUM PARIS community and get exclusive information and promotions on our new treatments.
To make sure you don't miss out on any of our exclusive offers and promotions, you will automatically be added to our VIP list as soon as you register to the IUM PARIS community.
You can unsubscribe from our exclusive emails simply by unsubscribing from the link in our newsletters.
How can I change my account details?
It's easy to change your information, whether it's your contact details, payment details, password or address book.
Simply log in to your account to find all the options.
IUM Paris and its website are RGPD compliant. For more information, please visit our Cookies & personal data.
Simply log in to your account to find all the options.
IUM Paris and its website are RGPD compliant. For more information, please visit our Cookies & personal data.
My Order
The item I ordered is out of stock. Why is it on the website?
The stock of IUM PARIS skincare products depends on availability.
If an item is out of stock, we will try to inform you as soon as possible.
In the event of an unexpected delay, we will contact you to inform you.
If an item is out of stock, we will try to inform you as soon as possible.
In the event of an unexpected delay, we will contact you to inform you.
How do I place an order? How do I modify it? How do I track it?
In order to provide you with the best possible shopping experience, we keep the items in your shopping cart
if you temporarily leave our site.
Find the products you want and add them to your basket. You can continue shopping or proceed to checkout whenever you wish.
Your account will display any previously saved addresses or payment options, allowing you to place your order quickly and easily.
We will send you an order confirmation email.
Can I change my shopping cart?
Yes, you can.
Click on the basket icon at the top of the page to view the product(s) you have put aside.
Use the + button to increase the quantity of your favourite items, or the - button if you have selected too many.
If you want to remove an item completely, click the x button.
Can I place an order to another address?
Yes, you can.
You can select the delivery address you want during the checkout process. Your order will be added by default to one of the saved addresses but you can also choose to add a new one.
Enter the new delivery address, then select "Deliver to next address".
How do I know when my order has been shipped?
As soon as your order has been dispatched, we will send you an email.
You can also track the status of your order by logging into your account.
What is the status of my order?
You can track your orders easily by logging into your account.
Once logged in, you will see all the orders you have placed. Select the one you want information on and get the details you are looking for. We will also send you an email as soon as your order has been dispatched.
Where is my order?
Your account will show all the orders you have placed.
Click on the order you want to view to see the details. If the order has been sent with tracking, you will be able to click on the link to track it from your account.
The email we send you regarding the dispatch of your order will also tell you when your order is expected to be delivered.
Can't find the information you need?
Please contact our Customer Service team via the contact form in clicking HERE.
How do I cancel my order?
We are sorry to hear that you wish to cancel your order.
Select the order you wish to cancel from your account. You can choose to cancel individual items or the entire order. We will send you an email within an hour to confirm the cancellation. If it fails, it is because the order is in preparation. Items in stock are processed quickly so that we can deliver the products to our customers without delay.
To help you return the order, please contact our Customer Service team via the contact form in clicking HERE.
What do I do if I ordered the wrong item?
You can try to cancel the item in your account.
You will need to click on the item and choose the cancel option.
We will send you an email as soon as possible to let you know if the process worked.
If the cancellation is no longer possible, please contact our Customer Service team via the contact form in clicking HERE.
Find the products you want and add them to your basket. You can continue shopping or proceed to checkout whenever you wish.
Your account will display any previously saved addresses or payment options, allowing you to place your order quickly and easily.
We will send you an order confirmation email.
Can I change my shopping cart?
Yes, you can.
Click on the basket icon at the top of the page to view the product(s) you have put aside.
Use the + button to increase the quantity of your favourite items, or the - button if you have selected too many.
If you want to remove an item completely, click the x button.
Can I place an order to another address?
Yes, you can.
You can select the delivery address you want during the checkout process. Your order will be added by default to one of the saved addresses but you can also choose to add a new one.
Enter the new delivery address, then select "Deliver to next address".
How do I know when my order has been shipped?
As soon as your order has been dispatched, we will send you an email.
You can also track the status of your order by logging into your account.
What is the status of my order?
You can track your orders easily by logging into your account.
Once logged in, you will see all the orders you have placed. Select the one you want information on and get the details you are looking for. We will also send you an email as soon as your order has been dispatched.
Where is my order?
Your account will show all the orders you have placed.
Click on the order you want to view to see the details. If the order has been sent with tracking, you will be able to click on the link to track it from your account.
The email we send you regarding the dispatch of your order will also tell you when your order is expected to be delivered.
Can't find the information you need?
Please contact our Customer Service team via the contact form in clicking HERE.
How do I cancel my order?
We are sorry to hear that you wish to cancel your order.
Select the order you wish to cancel from your account. You can choose to cancel individual items or the entire order. We will send you an email within an hour to confirm the cancellation. If it fails, it is because the order is in preparation. Items in stock are processed quickly so that we can deliver the products to our customers without delay.
To help you return the order, please contact our Customer Service team via the contact form in clicking HERE.
What do I do if I ordered the wrong item?
You can try to cancel the item in your account.
You will need to click on the item and choose the cancel option.
We will send you an email as soon as possible to let you know if the process worked.
If the cancellation is no longer possible, please contact our Customer Service team via the contact form in clicking HERE.
I have received a damaged, defective or wrong item. What should I do?
We are sorry for this inconvenience.
In order to help you, please contact our Customer Service team via the contact form in click HERE.
To speed up the process, please have the following information ready before contacting us.
1. Order number
2. Product name
3. Defect details
4. Pictures of the product, the package label, the entire package and its contents.
Do not throw the item away, you may be asked to return it for inspection
As soon as we are aware of the situation, we will send you an email explaining the procedure to follow.
In order to help you, please contact our Customer Service team via the contact form in click HERE.
To speed up the process, please have the following information ready before contacting us.
1. Order number
2. Product name
3. Defect details
4. Pictures of the product, the package label, the entire package and its contents.
Do not throw the item away, you may be asked to return it for inspection
As soon as we are aware of the situation, we will send you an email explaining the procedure to follow.
My order is missing an item. What should I do?
We ship orders separately to ensure you get what you need as quickly as possible.
Your shipping confirmation email will show you the list of items that have been shipped.
If the missing item is not on this list, please note that it has not yet been dispatched, but it should arrive shortly.
If the item has been dispatched, please contact our Customer Services team via the contact form in click HERE. They will be happy to help you.
To speed up the process, please have the following information ready before contacting us. If you do not have some or all of the required information, we will still be able to help you once you have contacted us.
1. Order number
2. Name of the missing product
3. Images of the package label, the entire package and its contents
If the missing item is not on this list, please note that it has not yet been dispatched, but it should arrive shortly.
If the item has been dispatched, please contact our Customer Services team via the contact form in click HERE. They will be happy to help you.
To speed up the process, please have the following information ready before contacting us. If you do not have some or all of the required information, we will still be able to help you once you have contacted us.
1. Order number
2. Name of the missing product
3. Images of the package label, the entire package and its contents
Payment
How can I pay for my order?
IUM Paris offers you different methods of payment online:
Visa
Visa Debit
MasterCard
American Express
You can choose the payment method of your choice.
To prevent fraud, the card issuer will be subject to verification and authorisation by us.
This procedure is to ensure the security of our customers.
How can I get an invoice?
To obtain your invoice, you can contact our Customer Service team via the contact form atclicking HERE with "invoice request" in the subject line, specifying your order number.
The Consumer Service will then have your invoice issued and sent to you as soon as possible.
This invoice will bear the buyer's details as given for the order. It will not be possible to modify these details.
I have a payment problem with my order. What should I do?
If you see the status 'Payment problem', don't worry, this can easily be rectified and your products will be on their way in no time.
Before re-entering your card details, you should ensure that the expiry date and billing address are correct. We also encourage you to check your account balance.
If you have already done this and the problem persists, please contact our Customer Service team via the contact form at clicking HERE who will be happy to assist you.
Why can't I add a new payment card?
If you want to add new payment methods, you will need to do so at the checkout stage.
Your new card details will be saved once you have placed your order. This means that next time you can order your favourite products with ease.
IUM Paris offers you different methods of payment online:
Visa
Visa Debit
MasterCard
American Express
You can choose the payment method of your choice.
To prevent fraud, the card issuer will be subject to verification and authorisation by us.
This procedure is to ensure the security of our customers.
How can I get an invoice?
To obtain your invoice, you can contact our Customer Service team via the contact form atclicking HERE with "invoice request" in the subject line, specifying your order number.
The Consumer Service will then have your invoice issued and sent to you as soon as possible.
This invoice will bear the buyer's details as given for the order. It will not be possible to modify these details.
I have a payment problem with my order. What should I do?
If you see the status 'Payment problem', don't worry, this can easily be rectified and your products will be on their way in no time.
Before re-entering your card details, you should ensure that the expiry date and billing address are correct. We also encourage you to check your account balance.
If you have already done this and the problem persists, please contact our Customer Service team via the contact form at clicking HERE who will be happy to assist you.
Why can't I add a new payment card?
If you want to add new payment methods, you will need to do so at the checkout stage.
Your new card details will be saved once you have placed your order. This means that next time you can order your favourite products with ease.
Delivery - Returns and Refunds
What should I do if I have not received my order?
We will send you an email as soon as your order is on its way.
For tracked orders, use the link provided in your email or located in your account to check where your order is.
Have you checked the delivery notes?
Your parcel may have been left in a safe place, such as a neighbour's house or a local depot.
Our delivery information page can give you more information. If you need to report your order as lost, please contact our Customer Services team via the contact form in click HERE.
For tracked orders, use the link provided in your email or located in your account to check where your order is.
Have you checked the delivery notes?
Your parcel may have been left in a safe place, such as a neighbour's house or a local depot.
Our delivery information page can give you more information. If you need to report your order as lost, please contact our Customer Services team via the contact form in click HERE.
On receipt, my order is incomplete and/or damaged
If the parcel has been opened and/or is damaged, you must check it and if you do not want to accept it as it is, refuse it within 48 hours of receipt.
Be careful, you must not open the package. It will then be returned to us by the carrier. Contact our Customer Service in order to make a claim.
If you accept it, it will not be possible for us to follow up your complaint.
If the parcel appeared to be in order and you accepted it but find that it is not, you will need the following information to attach to your claim:
• In the case of a damaged or broken product: the photo of the whole package and the label, the photo of the inside of the package and the photo of the damaged product
• In the case of an incomplete package or one that does not conform to the order: the photo of the entire package, its label and the photo of the contents of the package
You can contact our Customer Service team via the contact form by click HERE specifying the subject of your request "order is incomplete and/or damaged".
Be careful, you must not open the package. It will then be returned to us by the carrier. Contact our Customer Service in order to make a claim.
If you accept it, it will not be possible for us to follow up your complaint.
If the parcel appeared to be in order and you accepted it but find that it is not, you will need the following information to attach to your claim:
• In the case of a damaged or broken product: the photo of the whole package and the label, the photo of the inside of the package and the photo of the damaged product
• In the case of an incomplete package or one that does not conform to the order: the photo of the entire package, its label and the photo of the contents of the package
You can contact our Customer Service team via the contact form by click HERE specifying the subject of your request "order is incomplete and/or damaged".
How can I get a refund for an order of products?
Upon receipt of your order, you have 14 days to return the item(s) you wish to be reimbursed at your expense.
For the return to be accepted, the product(s) must be in perfect condition, in their original case, unopened and unused. All gifts obtained must be returned.
For any refund request, you can contact our Customer Service team via the contact form by clicking HERE specifying the subject of your request "exchange and refund".
Our Customer Service will provide you with a ready-to-print return form.
Prepare the parcel: Put the product(s) in a parcel (you can use the original box). Stick your return label on the outside of your package. Return the item: Drop off your package at a post office. Keep the receipt stamped by the post office.
The return postage - a flat rate of €4.90 - will be deducted from the amount refunded on your order.
After acceptance of the product(s), we will proceed with the refund of the product(s) concerned.
IUM PARIS undertakes to make the refund as soon as possible, at the latest within 14 days. You will then be able to place an order on our site www.ium-paris.com .
The processing time for return packages can take between 2 and 3 weeks. After this period, we invite you to contact our Customer Service.
For the return to be accepted, the product(s) must be in perfect condition, in their original case, unopened and unused. All gifts obtained must be returned.
For any refund request, you can contact our Customer Service team via the contact form by clicking HERE specifying the subject of your request "exchange and refund".
Our Customer Service will provide you with a ready-to-print return form.
Prepare the parcel: Put the product(s) in a parcel (you can use the original box). Stick your return label on the outside of your package. Return the item: Drop off your package at a post office. Keep the receipt stamped by the post office.
The return postage - a flat rate of €4.90 - will be deducted from the amount refunded on your order.
After acceptance of the product(s), we will proceed with the refund of the product(s) concerned.
IUM PARIS undertakes to make the refund as soon as possible, at the latest within 14 days. You will then be able to place an order on our site www.ium-paris.com .
The processing time for return packages can take between 2 and 3 weeks. After this period, we invite you to contact our Customer Service.